You get to select any five frames from our collection and test them out at home for 5 days. You can try on your favorite five in the convenience of your own home. The home try-on program is absolutely free, and it even includes free shipping and return. And if you’re having trouble deciding on a frame, reach out to us on social media using #BBMTryOn. Just make sure your accounts aren’t private, and we’ll chime in with feedback. You can also give us a call at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST. Please note that we are only able to ship Home Try-On orders within the U.S.
Finding the right pair of glasses can be tricky business so we’re here to help. If you need a second opinion, you can always post your pictures on Instagram or Facebook with the hashtag #BBMTryOn and we’ll let you know what we think. You can also email us at email@example.com and we’ll get back to you asap.
The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the Home Try-On program is a totally free five-day trial. You may see a $1.00 authorization on your card account after placing the order, but this will disappear once we verify the card information, usually within 48 hours.
If you do not return your Home Try-On kit, or if the frames are damaged, we will need to charge the card of file for the full price for each outstanding or damaged item. The charge is $85.50 per item. This is our full retail price for frames without prescription lenses. In order to avoid this charge, your Home Try-On will need to be postmarked (on its way back to BBM Eyewear) by the fifth full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Home Try-On period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, no problem-just call us and we’ll work something out.
In order to allow all of our customers to experience the Home Try-On, we only send one kit at a time. After we receive your current order, feel free to order another and we’ll ship your new kit.
After you’ve picked our your favorite pair of frames, you’ll need a valid eyeglasses prescription (make sure it’s not for contact lenses!) from your optometrist. You’ll need the prescription from your doctor, as well as your papillary distance (PD). Your PD is the distance in millimeters between your pupils, and it helps us center your prescription correctly in your frames. If you can’t find your PD on the prescription, you can measure it by following the steps below. If you don’t feel comfortable doing it yourself, you can stop by any optometrist – some will do it for free, and others may charge a small fee. If you are charged, just send us a receipt and we’ll credit your order up to $50.
Once you have your PD, you can send us a copy of your prescription and PD measurement to firstname.lastname@example.org.
We usually process our orderly within 24-48 hours, but if you have any changes to make, please call us 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST. We’ll do our best to accommodate your changes.
You’ll receive an email confirmation when your item ships. If you have a time-sensitive matter, please call us at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST. You can also reach us at email@example.com after business hours and we’ll get back to you within 24 hours.
If you are ordering multiple pairs of glasses with different prescriptions, please place separate orders for each one. Shipping is always free so don’t worry about any extra charges. Shipping is on us.
To purchase Warby Parker gift cards or sunglasses in multiples (quantities greater than ten), send an email to firstname.lastname@example.org. We’ll be happy to help.
Once you’re ready to checkout, you’ll be asked to upload an image of your eyeglasses prescription to your order; you can either snap a picture or scan it in. If you’ve already placed an order, email the image of your prescription to email@example.com. Remember to send it your papillary distance (PD) so that we can center your prescription correctly in your frames. Please keep in mind that we need your prescription in order to proceed so send that info in ASAP!
If you don’t have a prescription from your doctor, simply send us your doctor’s information during checkout and we’ll get your prescription details for you.
You can measure your papillary distance by following these simple steps
Or you can visit a local optical shop or optometrist office. Most will measure your PD for free of a small fee. If you are required to pay, we are more than happy to give you credit for the cost of one PD measurement (up to $50) within 10 days of purchase. Simply submit a copy of your receipt to firstname.lastname@example.org.
Please note: we’re unable to fill expired eyeglasses prescriptions as well as prescriptions for contact lenses. If there is no expiration date written on your prescription, Warby Parker will fulfill the order only if the current date is within two years from the date of the exam.
Make an appointment with your local optometrist, or find an available doctor through ZocDoc. Ask your doctor to include your pupillary distance (PD) on your prescription.
If you have any additional questions about progressives, we’re happy to help.
If you’d like prescription sunglasses, we can fulfill your order up to a combined sphere and cylinder value of -7.00. Some of our smaller sunglasses frames can accommodate slightly stronger prescriptions. We also offer progressive lenses and are currently able to accommodate ADD powers that fall between +0.75 and +3.75. We’re happy to help you figure out the best frames for you based on your prescription strength. Give us a call at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST.
We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives. If we are unable to fill your prescription, you can still purchase our frames. Call us at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor and you’re all set.
If you’d like progressive lenses, we offer them starting at $295, at our stores and online. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you, we can fill them as progressives (similar to no-line bifocals) or as single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself, or call us at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST, to let us know what you’d like.
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading).
Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)
Progressive prescriptions typically include an ADD value, which you can get from your optometrist.
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST.
On each product page, the frame measurements are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the bridge, and the third to the length of one of the temple arms. Most glasses have these numbers printed on the inside of the temple arm.
If your frames don’t fit you perfectly, simply take them to an optical shop. Most shops will make adjustments for free of a small fee. If you do incur a small fee, simply send us an electronic copy of the bill and we’ll reimburse you the cost of one adjustment (up to $50) within 30 days of purchase.
What’s the best way to clean my lenses?
For light smudges, a few wipes with the included cleaning cloth should do the trick. From time to time, your lenses may need a more thorough cleaning. Simply rinse them through lukewarm water and use a mild dish soap and dry with a soft cloth. Please be careful not to use hot water on your glasses as the heat my cause bubbles or crack to form in your lenses and frames.
The processing time depends on several things: the type of order, whether your order is complete (do we have your prescription?), and when you place it. Here’s what you can expect:
Single-vision glasses and sunglasses: 7-10 business days
Progressive glasses and sunglasses: 10-12 business days
Non-prescription glasses: 5 business days
Non-prescription sunglasses (standard shipping, free): 5 business days
Home Try-On: 5 business days
We offer free standard shipping and exchanges in the U.S.
Currently, we only ship to the United States.
Currently, we only offer standard shipping. But if you really need your glasses in a hurry, give us a call at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST and we’ll try to work something out.
We have a 30-day, no-questions-asked return policy for all of our eyewear. Additionally, we have a one-year, no-scratch guarantee for our lenses, and we’ll replace your lenses free of charge within that timeline. Sorry but gift card purchases are non-refundable.
Give us a call at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST, or email us at email@example.com so we can get started on the return or exchange process. We’d love to hear your feedback too.
Our glasses are available in one size so they may need some adjustments to give it the perfect fit. Most optical shops will make minor adjustment for free of a small fee. If you do incur a charge, simply email us a copy of the receipt within 30 days of purchase to firstname.lastname@example.org and we’ll reimburse you the cost of one adjustment (up to $50).
It may take a few days to adjust to your new glasses, especially if the prescription in new. If you’re having ongoing trouble with your glasses, give us a call at 213.386-6177, Monday-Friday, 10:30 a.m.-7 p.m. PST. We’ll help determine the issue so that we can re-make your glasses, if needed, and make sure that your prescription is just right!
We can’t replace lenses in non-BBM Eyewear frames, but we are happy to put brand new lenses into your BBM Eyewear glasses and sunglasses. If your BBM Eyewear lenses are scratched within the first year, we’ll replace them for you absolutely free! Give us a call at 213.386-6177, Monday-Friday, 10:30 a.m.-7 p.m. PST, or email us at email@example.com to set up a replacement.
We don’t accept insurance as payment, but we can provide you with a receipt to use when applying for reimbursement.
A flexible spending account is also known as an FSA. Like a health savings account (HSA), it’s a program that allows you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA, please check with your insurance company.
BBM Eyewear accepts FSA dollars for all prescription eyewear purchases (this includes prescription sunglasses and progressives too!) and exams, as long as your FSA or HSA (health savings account) card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please call us at 213.386.6177, Monday–Friday, 10:30 a.m.–7 p.m. PST. We’re happy to set that up.
Just make sure you have an up-to-date prescription and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here.
Give us a call at 213.386.6177, Monday-Friday, 10:30 a.m.-7 p.m. PST, or email firstname.lastname@example.org to request a receipt.